Delete Your Account
Request deletion of your ACDP Connect account and personal data.
If you would like to delete your ACDP Connect account, you can do so directly in the app or by submitting a request below. This page explains what is deleted, what we are required to keep, and how to make a request.
Option 1: Delete in the app
If you can still sign in, you can delete your account yourself:
- Open the ACDP Connect app and sign in.
- Go to Settings.
- Scroll to the account section and select Delete Account.
- Confirm the deletion when prompted.
Option 2: Request deletion by email
If you cannot sign in, or prefer to make a request, complete the form below. This will open your email app with a pre-filled request that you can send to us. You can also email us directly at info@acdp.org.za.
What gets deleted
- Your account and login credentials.
- Your member profile and personal details (name, ID number, date of birth, contact and address details).
- Your profile photo and membership card.
- Your saved items, bookmarks, and notification preferences.
- Content you have posted, where it can reasonably be removed.
What we may keep
We may retain certain records where required by law or for legitimate administrative purposes — for example, financial and payment records related to donations or membership fees, which we keep for the period required by applicable South African law. Any retained records are kept securely and used only for those required purposes.
How long it takes
We aim to process verified deletion requests within 30 days. We may contact you to verify your identity before completing the request, to protect your account from unauthorised deletion.
For more information about how we handle your data, please see our Privacy Policy.
